Refund Policy

1. Top-Ups

Top-ups made in the app are non-refundable. Once a user has successfully added funds to their account, these transactions cannot be reversed.

2. Cash Out

Users have the option to cash out from their in-app balance. The cash-out process may take up to 48 hours to complete. During this period, the user's request will be processed, and the funds will be transferred to the specified payment method.

3. Alternative Options

Instead of requesting a refund, users are encouraged to consider alternative options:

• Shop In-App: Utilize your in-app balance to buy items and services offered within the application.
• Participate in Events: Engage in events such as auctions and raffles for a chance to win exciting prizes.

4. Contact Information

If you have any questions or concerns regarding our refund policy, please contact our support team at [email protected].