Everything You Want to Know
About Hushburg

Hushburg is an online marketplace based in Chittagong, Bangladesh that has been running since 2018. Think of it as your all-in-one shopping destination where you can buy products at fixed prices, win items through live auctions for sometimes 70% less than market price, earn in-app rewards, and even set up your own seller shop. Everything happens inside one app, protected by escrow so your money is always safe until your order arrives.

Hushburg is based in Chittagong, Bangladesh. We operate under Trade License No. 120923, issued by Chittagong City Corporation. We have been a registered, licensed business since 2018.

Download the Hushburg app from Google Play (search for Hushburg or find us at package ID com.hushburg.eshop). Open the app and sign up using your Google or Facebook account in one tap. You are ready to browse the store, explore live auctions, and collect HBT right away, no lengthy registration needed.

Hushburg primarily serves Bangladesh and uses Bangladeshi Taka (BDT) for real-money transactions. Seller panel fees are also listed in AED for international sellers. The Android app is available globally on Google Play, but deliveries and withdrawal methods are focused on Bangladesh.

Quite a lot. You can shop from verified sellers across dozens of categories, join live auctions to win products at deep discounts, earn HBT through daily games and tasks, order food from Taste Terminal, book digital services like photo studio sessions, refer friends to earn rewards, or open your own seller panel to sell products and services. It is a full ecosystem, not just a shop.

Hushburg covers electronics, mobile phones, groceries, vehicles and vehicle parts, furniture, fashion and clothing, pet supplies, DIY crafts, food (via Taste Terminal), and digital services. Sellers can also list almost any product through auction panels, including high-value items up to ৳10,000,000 in value.

Yes, a free account is required to shop or participate in auctions. You can sign up in seconds using your existing Google or Facebook account. There are no complicated forms and no waiting for approval.

Absolutely not. Hushburg auctions are fixed-rule bidding competitions where the outcome is determined entirely by the offers participants choose to place. There is no random selection, no lottery draw, and no independent cash prize. You win a real, deliverable product by placing the best strategic bid. This is the same principle used by professional auction houses worldwide.

Downloading the app and creating an account is completely free. Shopping at fixed prices only costs you the product price. Joining an auction requires a small non-refundable seat booking fee. Seller panels have a one-time lifetime fee. HBT is earned for free through daily activity. So the core experience costs nothing upfront.

The Hushburg platform and support team operate in Bengali and English. The app interface is designed to be simple enough that language is rarely a barrier for new users.

You can reach Hushburg through in-app support, by emailing [email protected], or by sending a message on Facebook at facebook.com/hushburgshop. For urgent matters like high-value custom auction listings, WhatsApp is available at +8801559218021.

Most shopping apps are just a catalogue with a checkout button. Hushburg adds three things that change the experience entirely: live auctions where you can win products for a fraction of market price, an in-app rewards currency (HBT) you earn just by using the app, and escrow protection that keeps your money safe until your order actually arrives. It is a platform built to be rewarding, not just transactional.

Browse or search for products in the Hushburg Store, check the product listing for price, condition, and stock status, and add items to your cart. When you check out, your payment is held in escrow by Hushburg and is only released to the seller after you confirm that your order arrived. If something goes wrong, your money is protected.

Escrow means Hushburg holds your payment in a secure account and only releases it to the seller once you confirm your order has arrived safely. This means sellers cannot take your money and disappear, and you are never left paying for an item you never received. It is the safest way to shop from sellers you have never met before.

Delivery times depend on the seller and your location within Bangladesh. Each product listing shows estimated delivery information. Hushburg works with shipping partners including Steadfast, Pathao, and Bangladesh Post Office. Once your order ships, you will receive an SMS and push notification with tracking details.

Every product listing on Hushburg must clearly state whether the item is brand new or pre-owned. Real product images (not stock photos) are required. This is especially important for auction items, where condition is shown before you book your seat. You always know what you are buying before you spend anything.

Yes. Tap the heart icon on any product to add it to your Interest List. This saves the item for later and also earns you HBT, so even browsing and saving products contributes to your in-app rewards balance.

Do not confirm delivery in the app. As long as you have not pressed the delivery confirmation button, your payment stays in escrow and is not released to the seller. Raise a dispute through in-app support and the Hushburg team will investigate. If the dispute is upheld, your payment is refunded to your Hushburg shopping wallet within 24 to 72 hours.

Raise a dispute before confirming delivery. If the product significantly differs from what was listed, including condition, specifications, or quantity, the Hushburg team will review the case. Sellers are required to list products accurately. Misrepresentation is grounds for a full refund to your Hushburg wallet.

Once a seller dispatches your order, you will receive an SMS and push notification. Your Shopping History section in the app shows the current status of all active and past orders. For courier tracking, the app links to the relevant shipping partner's tracking page.

Yes. HBT can be applied as a discount on eligible store purchases. The available discount depends on your HBT balance and the specific product. The more HBT you have saved up, the bigger the discount you can apply. This is one of the best reasons to play the daily tap game and keep earning HBT regularly.

All sellers go through an application and approval process before they can list products. Verified sellers who complete all requirements receive a Blue Tick badge on their profile, which is visible to buyers on every listing. When you see the Blue Tick, you know the seller has been reviewed and approved by the Hushburg team.

Taste Terminal is Hushburg's food ordering section. Just like shopping for products, you can browse food sellers, place orders, and track delivery from within the same Hushburg app. Your Hushburg wallet balance can be used to pay for food orders.

The Services section currently includes bookable photo studio sessions. More service categories are being added regularly. All service bookings follow the same escrow protection as product orders, so your payment is held until the service is confirmed completed.

Hushburg uses a Highest Unique Bid format. You join a live auction room, book your seat, and submit offer amounts called Calls. The rule is simple: the participant whose offer is the highest amount that nobody else has also submitted wins the item. If two people submit the same offer, both are disqualified at that number. Strategy and precision matter more than having the biggest budget.

Imagine five people all want to win a phone. Person A offers ৳500, Person B also offers ৳500 — they tie, so neither can win with that number. Person C offers ৳520 and nobody else has offered exactly ৳520 — that is the Highest Unique bid and Person C is winning. The key word is unique: your offer must be one that nobody else has chosen.

The seat booking fee is a small one-time charge you pay to enter a live auction room. It is non-refundable and covers your entry plus your first offer (1st Call). Think of it as your ticket into the room. No separate security deposit is held for your 1st Call.

From your 2nd Call onward, a Call Security deposit is held based on the offer amount you submit. This is fully refundable if your Call does not win. It acts as a good-faith commitment that you are serious about your offer. If you win, this deposit is applied toward the final purchase price plus delivery.

Highest Unique means you are currently winning. Your offer is unique and the highest such offer in the room. Dismiss means someone else offered the exact same amount as you, so both of you are disqualified at that number until one of you changes their offer. Cross means your offer was unique when placed, but a higher unique offer now exists and you have been overtaken on the leaderboard.

There is no hard limit on Calls. You can keep submitting new Calls for as long as the auction is running. Each new Call from the 2nd Call onward holds its own refundable Call Security. More Calls also improve your Player Badge, which unlocks a faster Hold Timer, giving you a speed advantage over newer participants.

The Hold Timer is the cooldown between your turns. A new participant starts at 50 seconds per turn. But every time you place a new Call, your timer shortens. By your 8th Call or beyond, your timer drops to just 5 seconds. This means experienced, active bidders can respond to changes in the room much faster than someone who just joined.

Your badge upgrades automatically as you place more Calls. The badges are: 🌱 Seat Booking (1st Call, 50s timer), ⚔️ Hunter (2nd Call, 40s), 🎯 Skilled (3rd and 4th Call, 30s and 25s), 💎 Master Hunter (5th to 7th Call, 20s to 10s), and 👑 Treasure King (8th Call and beyond, 5s). Your badge is visible to everyone in the room.

Open the Hushburg app and tap the Auctions tab. Browse live and upcoming auction rooms. When you find a product you want, check the listing details, condition, and market price. Tap Book a Seat, pay the seat booking fee, and you are in. You will be notified by SMS and push alert when the auction starts if it is not live yet.

When the countdown hits zero, whoever holds Highest Unique status at that exact moment wins the item. Their Call Security is applied toward the product price plus delivery. Everyone else's Call Security deposits are refunded to their Hushburg shopping wallets within 24 to 72 hours after a human-verified audit of the auction results.

Yes. Hushburg auctions are fully open. Every offer placed by every participant is visible in the live room with timestamps and Call Security amounts. All bid status changes update in real time for everyone. There are no hidden offers. The leaderboard also shows each participant's estimated discount versus market price live throughout the auction.

BDT auctions are the real-money live auctions where you can win genuine deliverable products. All payments use real Bangladeshi Taka. HBT auctions are training-mode practice auctions that use Hushburg's in-app currency (HBT), not real money. They are designed for new users to learn how the bidding system works risk-free. Items in HBT auctions are claimed in person at Hushburg marketing booths, not shipped.

Yes, absolutely. If your Call does not end as the winning Highest Unique bid, your Call Security deposit is fully refunded to your Hushburg shopping wallet within 24 to 72 hours after the auction closes and is audited. Only the seat booking fee is non-refundable.

Yes. Every offer in the room is shown to all participants with its status label (Highest Unique, Dismiss, or Cross), timestamp, and Call Security amount. This is what makes Hushburg an open auction. You always know the full picture of the room before deciding your next move.

The platform-wide maximum is ৳10,000,000 (10 million BDT) per auction item. Sellers with the Standard Auction Panel can list products up to ৳10,000. Sellers with the Premium Panel can list up to ৳3,000,000. Items valued between ৳3,000,000 and ৳10,000,000 require a custom listing arranged through the Hushburg team.

Gamified Mode is a visual theme option inside the live auction room that makes the bidding experience feel more like an event, with a stage backdrop and theatre-style presentation. It does not change the rules or outcomes; it is purely a visual enhancement to make bidding more engaging and fun.

The winning strategy involves three things: picking an offer number that is unique (nobody else has chosen it), making sure it is the highest such unique number, and holding that position when the timer hits zero. Watch the leaderboard, note which numbers are causing Dismiss conflicts, and choose a number that stands apart. Active bidders who earn faster Hold Timers also have a tactical speed advantage in close finishes.

The Participant Movements panel is the leaderboard inside the auction room. It shows every active bidder's name, their current offer, their Player Badge, their estimated total security spent, and their estimated discount versus the product's market price, all updating live. It gives you a clear picture of the competition at any moment.

A Dismiss means another participant submitted the exact same offer amount as you. Both of you are disqualified at that number. To get back in contention, simply submit a new Call with a different amount. Even changing your offer by a small amount makes it unique again and potentially Highest Unique if no one else is above you.

No. HBT training auction prizes are claimed in person at a Hushburg marketing booth. These auctions are run by the Hushburg marketing team as a way to introduce new users to the bidding system in a risk-free environment. They are not a replacement for the real BDT auctions.

Enable push notifications in the Hushburg app. You will receive an alert when a new auction room opens and when an auction you have booked a seat in is about to start. The Auctions tab in the app also shows all upcoming and live auction rooms at all times.

Yes. A Hushburg auction requires a minimum number of participants before it begins. If the minimum is reached before the scheduled start time, the auction can start immediately. If the minimum is not reached, the auction will not open. You will be notified if an auction you booked for is delayed or cancelled.

HBT Training Mode is Hushburg's completely free practice auction system. It runs exactly like a real BDT auction — same Highest Unique Bid rules, same live room interface, same Call Security mechanics, same Player Badge progression — but every fee is paid in HBT (Hushburg Token) instead of real money. No BDT is required. It exists so that new users can learn how the bidding system works and develop a genuine strategy before risking real money in a live BDT auction.

Yes, 100% free. Seat booking fees and Call Security deposits inside Training Mode are all paid using HBT, which you earn through the app's daily tap game, task streaks, and platform activity. As long as you have enough HBT balance you can join training auctions at zero real-money cost. There is no hidden charge, no upgrade required.

Each HBT training auction round lasts approximately 15 minutes. This short format makes it ideal for a quick strategy session. You can join multiple rounds in a single day, which lets you experiment with different bidding approaches and test new numbers without committing hours of time.

Real BDT auctions involve genuine money through non-refundable seat booking fees and Call Security deposits. Without understanding the Highest Unique Bid system, first-time participants regularly lose money due to poor strategy — placing duplicate numbers, misreading the leaderboard, or not understanding the Hold Timer. Training Mode lets you experience live room pressure, leaderboard dynamics, and Call timing at zero financial risk. We strongly recommend completing at least 3 to 5 training rounds before entering your first real BDT auction.

If you win an HBT training auction you receive a prize provided by the Hushburg marketing team. These are typically branded promotional items or HBT rewards that Hushburg offers as an incentive for platform engagement. Training prizes are modest compared to real BDT auction products and are designed to reward participation and learning, not to be a primary income.

No. HBT training auction prizes cannot be shipped. They must be collected in person at a Hushburg marketing booth or event location. This is one of the clearest differences between Training Mode and real BDT auctions: real auction winners receive physical product delivery to their home address; training winners collect prizes from a physical Hushburg presence.

Yes. The core mechanics are exactly the same: Highest Unique Bid wins, Dismiss when two bidders share an offer, Cross when you are outranked, Hold Timer countdown between turns, and Player Badge progression from Seat Booking up to Treasure King. Training Mode is a genuine full-fidelity simulation, not a simplified version. Every skill you build in training applies directly in real auctions.

Player Badges are session-specific and reset each time you enter any new auction room, whether training or real BDT. However, the experience and speed you build carry over as your personal competitive advantage. Participants who have completed many training rounds consistently reach Treasure King badge much faster in real auctions because they already know when to place calls, how to read Dismiss conflicts, and when the critical window to hold is.

Absolutely — that is exactly what it is for. Try different number-selection approaches across sessions. Watch which numbers attract Dismiss collisions. Practice recovering from Cross status quickly. Test how fast you can reach the Treasure King Hold Timer speed of 5 seconds per turn. Each training round is a live experiment you can run for free, and the lessons directly improve your real auction performance.

Open the Hushburg app, go to the Auctions tab, and look for rooms labelled as HBT auctions or Training Mode. These are listed separately from BDT auction rooms. Tap to view the room details, check the HBT seat cost, and book your seat using your HBT balance. If no training room is currently live, enable push notifications to be alerted the moment a new one opens.

The HBT requirement varies by training room. Each room displays its required seat booking amount and Call Security minimum before you join. Check the HBT section of the app for your current balance. Earn more HBT through the daily tap game, task streaks, Interest List activity, and referrals to build up enough for regular training sessions.

HBT training auctions are organised and managed directly by the Hushburg marketing team. They are not open-market seller listings. The items up for auction are selected and provided by the team as part of onboarding and engagement promotions. This is why prizes must be collected in person rather than shipped — these are official Hushburg team events conducted through the app's auction interface.

Yes. They are completely independent systems. You can practice in HBT training rooms any day and also participate in live BDT auctions whenever you feel ready. Many experienced Hushburg users continue using Training Mode regularly even after winning real auctions — to test new strategies, warm up before a big auction session, or simply enjoy the competitive experience without any monetary stake.

The most common mistake is skipping Training Mode entirely and joining a real BDT auction without any practice, then placing calls randomly without understanding Dismiss, Cross, or the leaderboard. This leads to wasted non-refundable seat booking fees and excessive Call Security losses. The second most common error is not watching the room before placing the first Call — experienced bidders read patterns before acting. Always complete several HBT training rounds first.

Yes, like real BDT auctions, HBT training rooms require a minimum number of participants before live bidding opens. If the minimum is not met, the room will not start and you will be notified. Seats are limited, so enabling notifications ensures you are alerted as soon as a room is filling up and ready to open.

A live BDT auction is a real-time auction room where bidding is currently open. The countdown timer is running, participants are actively placing calls, and the leaderboard is updating in real time. Real Bangladeshi Taka is used for seat booking fees and Call Security deposits. The winner receives the actual product delivered to their address.

An upcoming auction is a scheduled BDT auction room that has been published but bidding has not yet started. You can browse the product details, check the seat booking fee, read the listing condition, and reserve your seat in advance. You will receive an SMS and push notification when live bidding begins. Booking early ensures you do not miss the room once it fills.

Yes, and it is strongly recommended. Seats are limited by the room's maximum participant count. Once the minimum is reached the auction can open immediately. Early bookers are already positioned in the room the moment bidding starts instead of scrambling to join during a live session. Researching the product in advance also gives you time to plan your bid range before pressure hits.

Hushburg lists a wide variety of real products in BDT auctions: smartphones, laptops, televisions, home appliances, furniture, fashion, digital services, vehicles, and high-value real estate such as apartments and land. Standard panel sellers can list up to ৳10,000. Premium panel sellers can list up to ৳3,000,000. Items between ৳3,000,000 and 10,000,000 are available through a custom listing process coordinated with the Hushburg team.

Yes. Hushburg supports auction listings for high-value assets including motorcycles, cars, and apartments (flats). These items are listed by approved Premium Auction Panel sellers or through the custom listing process. Because Call Security deposits for high-value bids can be substantial, participants planning to bid in vehicle or flat auctions must upgrade their wallet capacity well in advance using their HBT balance.

Your wallet capacity must comfortably cover the Call Security deposit for your intended bid amount plus the mandatory ৳499 minimum balance. For everyday product auctions the default ৳5,000 capacity is often sufficient. For vehicles, apartments, or products in the hundreds of thousands, you will need a Diamond or Legendary wallet tier (৳800,000+ capacity). Plan your HBT accumulation and upgrade before entering high-value rooms.

This happens when your wallet capacity limit is exceeded, not your wallet balance. Your capacity limit is the ceiling for how much total held amount your wallet can contain at once — including the Call Security deposit being placed. Even if you have BDT in your wallet, if that deposit would push the total above your capacity ceiling, the bid is blocked. Upgrade your wallet tier using HBT to raise your ceiling and unlock higher bids.

Yes. There is no restriction on joining multiple rooms simultaneously. However, each room requires its own seat booking fee and separate Call Security deposits per call placed. Make sure your wallet has enough balance and capacity to cover activity across all rooms you are competing in at the same time. Spreading too thin across many rooms can strain your wallet faster than expected.

Yes. With every seat booking in a real BDT auction, Hushburg sends a Hushburg Signature Product to your registered delivery address as a thank-you for participating. This is sent to all seat holders regardless of auction outcome. Standard delivery charges for this item are borne by the participant and are at actual courier rates with no markup.

The Hushburg Signature Product is a curated branded item sent to every participant who books a seat in a real BDT auction. It is Hushburg's way of recognising your participation in the live auction community — a physical thank-you regardless of whether you win. The specific product may vary by auction series or season. Your registered delivery address must be accurate in your profile before you book your seat.

The standard delivery charge is borne by the participant. This is separate from the seat booking fee. The charge is the standard Steadfast or Pathao courier rate with no markup exactly the same as any regular Hushburg shopping order. Ensure your home delivery address is correctly set in your dashboard before booking your seat so the item reaches you without issue.

The Hushburg Signature Product is dispatched after your seat booking is confirmed. Standard delivery timelines apply — typically 2 to 5 business days across Bangladesh via Steadfast or Pathao courier. You will receive an SMS and push notification with tracking information once the item is dispatched from the Hushburg team.

We strongly recommend practising in HBT Training Mode first. Training Mode is completely free, uses HBT instead of real money, and simulates the exact same auction environment — same leaderboard, same Hold Timer, same Call Security system, same Player Badge. After completing several training sessions and developing a confident strategy, you will be far better prepared to compete in real BDT auctions without unnecessary losses on your first attempt.

Start by browsing upcoming auctions in the Auctions tab and pick a product you genuinely want to own. Read the listing carefully — product condition, market price, and seat booking fee. For your first real session, choose a lower-value item with a small seat booking fee so you can apply your training experience at a manageable entry cost. Save high-value rooms (vehicles, flats) until you are comfortable and have upgraded your wallet capacity appropriately.

Enable push notifications in the Hushburg app. You will receive an alert when a new auction room opens, when a booked room is about to go live, and when an auction you have not yet joined is filling up fast. The Auctions tab shows all live and upcoming rooms at all times. Following Hushburg on Facebook at facebook.com/hushburgshop also gives you early announcements of new auction listings.

HBT stands for Hushburg Token. It is the in-app currency of the Hushburg platform. You earn it through everyday activity inside the app and spend it on discounts, training auctions, and seller panel subscriptions. It is not real currency, cannot be withdrawn as cash, and is not sold for money. It is purely a reward for being an active Hushburg user.

There are three main ways to earn HBT. First, play the daily tap-to-earn mini game inside the app. Second, complete daily tasks that reset every 24 hours. Third, add store products to your Interest List. All three methods are free and the more consistently you do them, the more HBT you accumulate over time.

No. HBT is earned through platform activity only. It is never sold for cash. This keeps HBT as a genuine reward for active users rather than something people can simply purchase. The only real-money path for seller panel subscriptions is via Google Play in-app billing in AED.

No. HBT cannot be converted to BDT or any other currency and cannot be withdrawn. It exists only within the Hushburg platform for discounts, training auctions, and seller panel payments. Your real BDT wallet balance is separate and can be withdrawn subject to the withdrawal policy.

The tap game is a daily mini game inside the HBT section of the app. Every tap earns HBT but uses one energy unit. Energy auto-refills every 30 minutes, or you can watch an ad to refill instantly. Your streak multiplier grows the more consecutive days you play (from 1x up to 365x), so daily habit is rewarded. Miss a day and your streak decays. At 25 combos you can watch an ad to double your earnings for 60 seconds.

Offline mining lets you earn HBT even when the app is closed. Toggle it on, watch a short ad, and the app will mine 500 HBT over the next 6 hours in the background, even when your phone is locked. It is a great way to keep accumulating HBT passively throughout the day.

Your streak multiplier increases with every consecutive day you play the tap game, starting at 1x on day one and growing up to 365x for a full year of daily play. A higher multiplier means each tap earns significantly more HBT. If you miss a day, the streak decays rather than resetting to zero immediately, giving you a small buffer.

HBT has three uses: applying discounts on store purchases, joining free HBT training auctions to practice bidding without risking real money, and paying for a Seller Panel subscription (Standard or Premium, Store, Food, Auction, or Service). For seller panel payments you can use HBT or pay in AED via Google Play, whichever works better for you.

The Standard Auction Seller Panel requires 8 Million HBT (or 1,500 AED via Google Play). The Premium Auction Seller Panel requires 16 Million HBT (or 3,000 AED). Both are one-time payments with lifetime validity. Store, Food, and Service panels have their own HBT pricing visible inside the app.

HBT does not have a simple expiry date, but your streak and multiplier can decay if you stop playing the tap game consistently. Your accumulated HBT balance is stored in your account and does not disappear, but to keep growing it effectively you need to stay active.

Yes. Every time you add a product to your Interest List, you earn a small amount of HBT. It also saves the item so you can find it again easily later. It is one of the simplest ways to earn HBT passively just by browsing the store and marking the things you like.

No. HBT is tied to your individual account and cannot be transferred, gifted, or shared with another user. It is a personal in-app reward for your own platform activity.

As you earn HBT and upgrade your rank within the game, your fiat wallet limit and rank also increase. This means higher-level HBT players gain access to higher wallet capacity for their BDT balance, which is a direct in-app benefit for staying active on the platform.

Open the Hushburg app, go to My Profile, and tap Seller Panel. Choose the type of panel that fits your business (Store, Food, Auction Standard, Auction Premium, or Service Provider). Pay the one-time fee using your earned HBT or via Google Play in-app billing in AED. Once approved, you receive your Blue Tick Verified badge and can start listing immediately.

There are four panel types: Store Seller Panel for general product listings, Food Seller Panel for food and grocery sellers on Taste Terminal, Auction Seller Panel (Standard or Premium) for listing items in the live auction house, and Service Provider Panel for sellers of digital and local services.

The Standard Panel (8M HBT or 1,500 AED) allows you to list auction items valued up to ৳10,000 per product. The Premium Panel (16M HBT or 3,000 AED) allows listings up to 3,000,000 per product. Both are one-time fees with lifetime validity, meaning you pay once and keep the panel forever.

Auction Standard Panel: 8M HBT or 1,500 AED. Auction Premium Panel: 16M HBT or 3,000 AED. Both are one-time, lifetime payments. Store, Food, and Service panel fees are visible inside the app. You can pay with accumulated HBT at no cash cost, or use Google Play in-app billing if you prefer.

No. All Hushburg seller panels have lifetime validity. You pay once and have the panel permanently. There are no renewal fees, monthly charges, or annual subscriptions. This makes the per-listing cost extremely low for sellers who list regularly over time.

The Blue Tick Verified badge is awarded to sellers who complete the panel application and verification process. It appears on your seller profile and on all your product listings, signalling to buyers that you are a confirmed, reviewed seller on Hushburg. It is automatically granted when your panel application is approved.

All seller payments go through Hushburg Escrow. Buyers pay into escrow at checkout; Hushburg holds the funds until the buyer confirms the order has been received. This protects buyers from non-delivery and protects you as a seller because once delivery is confirmed, your payment is released promptly. No third-party payment disputes, no chargebacks.

Yes. All seller panels include dynamic courier management and product delivery automation. Hushburg integrates with shipping partners including Steadfast, Pathao, and Bangladesh Post Office. You manage your orders from your seller dashboard and the platform handles the courier booking and tracking notifications automatically.

Yes. Products valued between 3,000,000 and ৳10,000,000 can be listed through a custom listing process. You need to contact the Hushburg team via WhatsApp at +8801559218021 to book a 30-minute consultation. The team will review your product, structure the auction listing correctly, and guide you through approval.

Yes. Hushburg allows both new and pre-owned product listings. The condition must be clearly stated in the product description and shown in actual product images (not stock photos). Buyers rely on this information before booking a seat or making a purchase, so accurate disclosure is required.

The Standard Store Seller Panel includes 20 product item listings per month. Auction panels allow ongoing listing and management of auction items throughout the panel's lifetime. If you need higher volume, contact Hushburg support to discuss your requirements.

Yes. All seller panels include automated SMS alerts for both the buyer and seller on every order event, including order placement, dispatch, delivery confirmation, and payment release. You never have to manually check for updates.

Yes. Your Hushburg account lets you shop as a buyer and manage your seller panel from the same login. Many Hushburg users do both, buying products at auction discounts while also selling through their own verified seller panel.

The Food Panel is exclusively for local sellers. Only food businesses and home cooks who operate within a specific delivery area are eligible to list on Taste Terminal. Buyers will only see sellers whose delivery zone covers their registered home address. This hyper-local matching ensures every food order comes from a seller who can actually deliver it fresh to you, not a distant seller who cannot reach your location.

Yes. After logging in, you must set your home address in the Dashboard before you can browse or order from food sellers on Taste Terminal. The app uses your registered address to determine which local food sellers operate in your delivery zone. If no address is set, local food listings will not be visible to you. Go to Dashboard → Address Settings and save your home location before using Taste Terminal for the first time.

When setting up a Food Panel, the seller specifies the neighbourhoods or areas they can deliver to. Only buyers who have registered a home address within those defined zones will see that seller's menu. This prevents unavailable orders and ensures every buyer-seller match on Taste Terminal is genuinely local. As a food seller, defining an accurate and realistic delivery zone helps you manage orders efficiently and maintain customer satisfaction.

When you refer a friend to Hushburg using your unique referral link or code, both you and your friend can earn rewards when the friend joins and becomes active. Your referral earnings are tracked transparently in your wallet's transaction report, showing every referral event and the reward credited.

Hushburg's affiliate program pays out in both fiat BDT (credited to your shopping wallet) and HBT depending on the referral activity. Your wallet's transaction report shows the breakdown of every referral earning clearly so you always know what you received and why.

Go to My Profile in the Hushburg app and tap Affiliate Programs. Your unique referral link and code are displayed there. You can share it directly through any messaging app, social media, or WhatsApp.

No. There is no cap on the number of people you can refer. The more active users you bring to Hushburg, the more referral rewards you can earn. It is designed to grow with you.

Yes. Your full referral history and earnings appear in your wallet's transaction report under Affiliate Earnings. Every event is timestamped and labelled so you know exactly which referral triggered each reward.

Yes. Referral earnings credited as BDT to your Hushburg shopping wallet can be withdrawn via the standard withdrawal process (bKash, Nagad, Rocket, or supported banks), subject to the minimum ৳499 balance rule and per-method cashout limits.

Yes. The referral program is designed to benefit both the referrer and the new user. New users who join through a referral link may receive a welcome bonus or HBT reward as part of the onboarding experience. Details are shown in the app at the time of sign-up.

The Hushburg wallet is your in-app shopping balance. It holds real BDT that you can use for store purchases, auction seat bookings, call security deposits, food orders on Taste Terminal, and digital service bookings. It is a shopping wallet, not a financial account. We recommend not keeping large sums of personal or emergency money in it.

Go to My Wallet and Transaction in the app and tap Top Up. Follow the payment instructions for your chosen method. Funds are credited in real time once the payment is confirmed by the gateway. Top-up transactions are final and non-refundable once completed.

Yes. Go to Withdraw Wallet Balance in the app, choose your method (bKash, Nagad, Rocket, or a supported bank), and submit your request. Withdrawals are processed within 24 hours typically and no later than 72 hours. You must keep a minimum of ৳499 in your wallet at all times.

The minimum withdrawal request is ৳499. You must also always keep ৳499 remaining in your wallet after the withdrawal. So if your balance is ৳1,000, the maximum you can request to withdraw is ৳501. The remaining ৳499 stays in your wallet for platform activity.

Hushburg supports bKash (personal account), Nagad (personal number), Rocket (personal), City Bank PLC (BEFTN), BRAC Bank PLC (BEFTN), Islami Bank Bangladesh (BEFTN), Sonali Bank Limited (BEFTN), and Bank Asia Limited (BEFTN). Each method has its own cashout limit per transaction.

City Bank PLC charges 0.5% of the withdrawal amount. All other supported methods (bKash, Nagad, Rocket, BRAC Bank, Islami Bank, Sonali Bank, Bank Asia) charge 1%. The fee is deducted from the withdrawal amount, not charged separately.

bKash: 1,000 per transaction. Nagad: ৳500. Rocket: ৳2,500. City Bank: ৳2,500. BRAC Bank: ৳4,000. Islami Bank: ৳4,500. Sonali Bank: 3,000. Bank Asia: ৳5,000. Each method also has a daily request limit; check the app for the current number of requests available.

The 499 minimum balance is not a fee or a lock. It is a practical requirement to ensure your shopping wallet always has enough balance for platform activity, like placing a call security deposit, booking an auction seat, or checking out a small order. Your balance belongs to you and can be spent in-app at any time.

No. All wallet top-up transactions are final and non-refundable. Hushburg processes top-ups in real time and cannot reverse third-party payment gateway transactions. This is why we recommend topping up only what you plan to use. Remember, the wallet is for shopping activity, not for storing money.

Auction call security refunds are credited to your Hushburg shopping wallet, not directly to bKash or your bank. From there you can use the balance for further in-app activity or submit a withdrawal request. Refunds are processed within 24 to 72 hours after the auction's human-verified audit is complete.

Yes. Go to My Wallet and Transaction in the app. You will see a complete, timestamped record of every top-up, shopping payment, auction deposit, refund, referral earning, and withdrawal request, all in one transparent report.

Most withdrawals are processed within 24 hours. In some cases it may take up to 72 hours. Processing times can vary based on your bank or mobile banking provider's settlement schedule. BEFTN bank transfers follow Bangladesh Bank's interbank transfer timings.

If your withdrawal has not arrived within 72 hours, contact Hushburg support with your transaction ID and the account details you used. Common causes of failure include an incorrect account number, a closed or inactive mobile banking account, or bank processing delays. Always double-check your account details before submitting a request.

By default every new Hushburg account starts with a shopping wallet capacity of ৳5,000 BDT. This is the maximum total amount your wallet can hold at any one time, including active Call Security deposits held during live auctions. It is enough for casual shopping and small auctions, but you will need to upgrade if you want to participate in higher-value auction rooms or hold larger balances.

In a Hushburg auction, every Call from your 2nd onward holds a Call Security deposit from your wallet equal to the offer amount you submit. Your wallet capacity sets the ceiling for the total amount that can be held in your wallet at once — including those deposits. If placing a new security deposit would push your total held amount above your capacity ceiling, the system blocks the bid. This is not about having money; it is about your wallet's authorised maximum.

Go to the Wallet Upgrade section inside the Hushburg app (accessible from your wallet or dashboard). Browse the available tiers, check the HBT cost for each, and tap the tier you want to unlock. Once you confirm, the required HBT is deducted from your balance and your new capacity limit becomes active immediately. No BDT payment is needed — upgrades are HBT-only.

Hushburg wallet tiers are grouped into six levels, each with multiple capacity steps:

Bronze — 5,000 / ৳10,000 / ৳15,000 / ৳20,000 / ৳25,000 / ৳30,000

Silver — ৳40,000 / ৳50,000 / ৳60,000 / ৳75,000 / ৳90,000 / ৳100,000

Gold — ৳125,000 / ৳150,000 / ৳175,000 / ৳200,000 / ৳250,000 / ৳300,000

Platinum — ৳350,000 / 400,000 / ৳450,000 / ৳500,000 / ৳600,000 / ৳700,000

Diamond — ৳800,000 / ৳900,000 / ৳1,000,000 / ৳1,250,000 / 1,500,000 / ৳1,750,000

Legendary — ৳2,000,000 / ৳3,000,000 / ৳5,000,000 / ৳10,000,000

The HBT cost of each tier matches the BDT capacity value of that tier. For example: unlocking the ৳5,000 Bronze tier costs 5,000 HBT. The ৳100,000 Silver tier costs 100,000 HBT (100K HBT). The ৳1,000,000 Diamond tier costs 1,000,000 HBT (1M HBT). The ৳10,000,000 Legendary tier costs 10,000,000 HBT (10M HBT). Check the Wallet Upgrade screen in the app for the exact HBT cost of each step before upgrading.

No. Wallet upgrades use only HBT — Hushburg's in-app currency earned through daily tapping, streaks, tasks, and referrals. No BDT payment is required at any tier. This means a dedicated user can progressively unlock higher wallet tiers entirely for free just by staying active on the platform. Plan your HBT accumulation strategy if you are targeting a Diamond or Legendary tier for high-value auction participation.

If you are currently happy with everyday shopping and small auctions the default ৳5,000 capacity may be sufficient. However, upgrading gives you the flexibility to participate in larger auctions when attractive listings appear, hold more balance for auction season, and avoid being blocked from a bid at a critical moment because of capacity limits. Even upgrading to a Bronze or Silver tier costs a relatively small amount of HBT and provides meaningful additional headroom.

No. Vehicles and apartments are high-value products. Even a conservative Call Security deposit in such an auction will immediately exceed a ৳5,000 wallet ceiling, preventing you from placing any meaningful bid. To participate in vehicle or flat auctions you need to reach at minimum Diamond tier (800,000+) or ideally Legendary tier (৳2,000,000+). Start accumulating HBT well in advance of any high-value auction you plan to enter.

The system will reject your bid attempt and display a wallet capacity error. You will not be able to place that particular call until either your existing security deposits are released (which happens after the auction ends and is audited) or you upgrade your wallet tier. In a live running auction there is no time to upgrade mid-session — always upgrade your wallet before entering a high-value auction room, not during it.

Wallet upgrades are permanent. Once you unlock a tier your wallet capacity remains at that level indefinitely — no expiry date, no subscription renewal, no recurring fee. Your HBT is spent once at the time of upgrade and the tier stays active on your account forever. You can upgrade further to a higher tier at any time by spending additional HBT, but you never lose a tier you have already unlocked.

Gamified Mode is Hushburg's approach to making shopping and bidding feel like more than just a transaction. It combines live auction theatre visuals, the HBT tap-to-earn game, daily task streaks, badge progression, and the Hold Timer advantage into a system where using the platform more actively gives you real, tangible benefits, not just a points balance you never use.

Daily tasks are small in-app activities that reset every 24 hours and reward you with HBT when completed. They are designed around normal platform use, things like browsing products, adding to your Interest List, or participating in auctions. Completing them consistently is one of the fastest ways to build up a meaningful HBT balance.

The 365 Days Challenge is the streak system built into the tap game. Log in and tap every day for a full year and your multiplier reaches 365x, meaning every tap earns 365 times more HBT than on day one. The challenge keeps daily engagement rewarding and progressive rather than flat.

Your streak decays rather than resetting to zero immediately. This gives you a small buffer before losing significant progress. However, consistent daily play is the most effective way to maintain a high multiplier. Setting a daily reminder is a simple way to protect your streak.

When you reach 25 taps in a row without breaking the combo, you unlock the option to watch a short ad and double your HBT earnings for 60 seconds. This makes long tapping sessions significantly more productive. Combos reward focused, uninterrupted play sessions.

Yes. Your Player Badge in the auction room is earned by placing Calls, and it directly affects your Hold Timer speed. A Treasure King bidder (8th Call and beyond) operates at a 5-second Hold Timer while a new participant waits 50 seconds between turns. The badge system gives real tactical advantages to active bidders in live auctions.

HBT earned in the tap game can be used for HBT training auctions (free, risk-free practice), store discounts, and seller panel subscriptions. It cannot be used as currency in real BDT auctions, which require actual BDT wallet balance for seat booking and call security deposits.

The offline mining feature works when the app is closed, but your phone needs an internet connection to sync and credit the mined HBT when you next open the app. The tap game itself requires an active connection to process taps in real time.

Yes. Hushburg is a registered business operating under Trade License No. 120923, issued by Chittagong City Corporation. We have been operating since 2018. Our platform complies with Google Play policies and we are not a gambling or lottery platform.

Your payment is held in escrow by Hushburg from the moment you check out until you confirm delivery. The seller cannot access your money until you press the delivery confirmation button. If anything goes wrong before that point, you can raise a dispute and get a full refund to your wallet.

Hushburg uses standard security practices to protect user data including SSL encryption on all connections. Your personal information is used only for platform operations and is never sold to third parties. For full details, see our Privacy Policy at hushburg.com.

Do not confirm delivery. Raise a dispute immediately through in-app support before pressing any delivery confirmation button. The Hushburg team investigates all fraud reports manually. If a seller is found to be acting in bad faith, they are removed from the platform and affected buyers are refunded.

Yes. After every auction closes, the Hushburg team conducts a human-verified audit of the full bid history before processing the winner's payment and refunding other participants' deposits. This audit step protects all participants from errors and ensures the outcome is accurate.

No. Hushburg only processes outgoing transfers to the account numbers you register for withdrawals. We do not have access to your bKash, Nagad, Rocket, or bank accounts beyond the information you voluntarily provide for withdrawal purposes. Always ensure the account details you enter are accurate.

Once you confirm delivery, the payment is released to the seller and the transaction is considered complete. Disputes cannot be raised after delivery confirmation. This is why it is critical to inspect your order carefully before tapping the confirmation button in the app.

Hushburg fully complies with Google Play policies. Auctions are not gambling: there is no chance-based payout, no purchase of lottery entries, and no cash prize independent of a delivered product. Seat booking fees and call security deposits are disclosed before any purchase. Call security deposits are fully refundable when a call does not win.

Use the in-app support feature, email [email protected], or message us on Facebook at facebook.com/hushburgshop. For urgent issues such as a withdrawal problem or an auction dispute, contact us as soon as possible with your account details and transaction ID so we can investigate promptly.

No. The Hushburg wallet is a platform shopping balance, not a regulated financial account. It is designed for use within the Hushburg ecosystem: shopping, auctions, food orders, and services. We recommend not treating it as a savings or emergency fund. Keep only what you plan to use on the platform.